IM

Privacy Policy

HomePrivacy Policy

Last updated: April 2026

1. Introduction

IMPORT SRLS ("we", "us", "our"), with registered office at Via Enrico Consenz 16, 20158 Milano (MI), Italy, VAT number IT14604240961, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in accordance with the European Union General Data Protection Regulation (GDPR - Regulation EU 2016/679) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

2. Data Controller

The Data Controller is IMPORT SRLS, Via Enrico Consenz 16, 20158 Milano (MI), Italy. For any privacy-related inquiries, you may contact us at: [email protected].

3. Information We Collect

3.1 Personal Data Provided Voluntarily

When you interact with our website, you may voluntarily provide us with:

  • Full name and surname
  • Email address
  • Telephone number
  • Postal address
  • Company name and VAT number (for business customers)
  • Payment information (processed securely through third-party payment providers)
  • Any other information you choose to provide in communications with us

3.2 Data Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on each page
  • Date and time of access
  • Device identifiers

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

  • Consent (Art. 6(1)(a)): For marketing communications and non-essential cookies
  • Contractual necessity (Art. 6(1)(b)): To fulfill orders and provide requested services
  • Legal obligation (Art. 6(1)(c)): To comply with tax, accounting, and other legal requirements
  • Legitimate interest (Art. 6(1)(f)): To improve our services, prevent fraud, and ensure website security

5. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Sending order confirmations and shipping notifications
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal and regulatory obligations
  • Preventing fraud and ensuring security

6. Data Sharing and Disclosure

We may share your personal data with:

  • Shipping and logistics providers for order delivery
  • Payment processing services
  • IT service providers and hosting services
  • Professional advisors (accountants, lawyers)
  • Public authorities when required by law

We do not sell your personal data to third parties. All third-party service providers are required to process your data in accordance with GDPR requirements.

7. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adequacy decisions.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

  • Transaction data: 10 years (Italian tax law requirements)
  • Marketing consent data: Until consent is withdrawn
  • Website analytics data: 26 months
  • Customer support records: 5 years from last interaction

9. Your Rights

Under the GDPR, you have the following rights:

  • Right of Access (Art. 15): Obtain confirmation of whether your data is being processed and access to it
  • Right to Rectification (Art. 16): Correct inaccurate personal data
  • Right to Erasure (Art. 17): Request deletion of your personal data
  • Right to Restriction (Art. 18): Restrict the processing of your data
  • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
  • Right to Object (Art. 21): Object to processing based on legitimate interest or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

10. Cookies

Our website uses cookies and similar tracking technologies. Essential cookies are necessary for the website to function properly. Analytics and marketing cookies are only activated with your explicit consent. You can manage your cookie preferences through your browser settings or our cookie consent banner.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure data storage, access controls, and regular security assessments.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

For any questions regarding this Privacy Policy or our data processing practices, please contact us:

  • Email: [email protected]
  • Phone: +447490910294
  • Address: Via Enrico Consenz 16, 20158 Milano (MI), Italy